FREE shipping | COD available | Plant-based formulations | Delivered within 4 to 5 days

Refund policy

1. Conditions for Refund:

  • Quench Me Up offers refunds exclusively under the following conditions:
    • Damaged Product: If the received product is damaged.
    • Incorrect Order: If an incorrect item is sent in error.

2. Refund Method:

  • Refunds will be processed through bank transfer. The refund amount will be transferred to the customer's bank account.

3. Refund Timeframe:

  • Customers can expect to receive their refunds within one week from the approval of the refund request.

4. Refund Request Process:

  • To request a refund, customers should fill out the contact form available on the Quench Me Up website. Provide order details, a description of the issue, and any relevant images of the damaged product.

5. Return Shipping Costs:

  • Customers are not responsible for return shipping costs in the case of a refund for damaged products or incorrect items.

6. Non-Refundable Items:

  • Refunds are only offered for products that are damaged during shipping. Other reasons, such as personal preference or change of mind, are not eligible for a refund.

Cancellation Policy

At Quench Me Up, we do not typically offer cancellations for orders once they are placed. However, we understand that special circumstances may arise. In such cases, we encourage customers to reach out to us through our Contact Us page on the website to discuss their situation.

1. General Cancellations:

  • We do not provide general cancellations for orders.

2. Special Circumstances:

  • If you find yourself in a unique situation and need to discuss a potential cancellation, please contact us through our website's Contact Us page.

3. Contacting Us:

  • For any cancellation-related grievances or special circumstances, use the Contact Us page on our website. Provide necessary details and our team will consider your request.

4. Exceptions:

  • We do not make general exceptions for cancellations but are open to considering individual cases based on their unique circumstances.

5. No Cancellation Fees:

  • Since cancellations are not a standard offering, there are no cancellation fees associated with our orders.

6. No Cancellation for Special Orders:

  • Special orders or customized products/services may not be eligible for cancellation.

We appreciate your understanding of our cancellation policy. Our primary goal is to ensure customer satisfaction, and we are here to address any specific concerns or issues through our Contact Us page.